Privacy Policy

1. Information We Collect

Information You Provide

• Contact information (name, email address, phone number, company name)
• Inquiry details when you submit forms on our website
• Communications when you email or message us
• Professional information relevant to consulting engagements

Automatically Collected Information

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Communicate with you about our services
• Improve our website and user experience
• Send relevant updates about OpsMind (with your consent)
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA) or United Kingdom, we process your data based on:

• Consent: When you voluntarily submit information via forms
• Legitimate Interests: To respond to inquiries and improve our services
• Contract: When necessary to provide services you've requested
• Legal Obligation: When required by law

4. Information Sharing

We do not sell your personal information. We may share information with:

Service Providers

• Website hosting providers
• Email service providers
• Analytics services (Google Analytics)
• Payment processors (for paid services)

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our website
• Improve our services

Types of Cookies

• Essential: Required for website functionality
• Analytics: Help us understand website usage
• Functional: Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Contact form submissions are typically retained for 2 years unless you request deletion.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Delete your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at [email protected]

UK/EEA Residents: You have the right to lodge a complaint with a supervisory authority (ICO in the UK: ico.org.uk).

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure data storage
• Access controls
• Regular security assessments

However, no method of transmission over the internet is 100% secure.

9. International Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.